Customer Self-Service Software Market (By Solution - Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, IVR & ITR, Others. By Service - Managed Services, Professional. By Deployment – Cloud, On-premise. By End-use – BFSI, Manufacturing, Retail & E-commerce, Media & Entertainment, IT & Telecommunication, Healthcare, Government, Others. By Geography – North America, Latin America, Europe, Asia Pacific, Middle East and Africa.) - Global industry analysis, size, share, growth, trends and forecast, 2021 – 2031. Post-Covid Analysis

The Global Customer Self-Service Software Market was valued at $7.9 Billion in 2020. Growing at a high CAGR of more than 14.0% between 2021 and 2031, it is estimated to reach $34.5 Billion by 2031. But due to the current COVID-19 pandemic there might be a slight difference in the growth rate in the present year. Strong emphasis organizations are now putting to provide quick and instant information as a part of the efforts so as to increase the productivity and to operate efficiently and this will further help to accelerate the growth of this market during the forecasted period.

Global Customer Self-Service Software Market Is Estimated To Witness Remarkable Growth

Source: SAI Research

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The Global Customer Self-Service Software Market has been segmented into solution, service, deployment, and end-use. On the basis of solution Global Customer Self-Service Software Market has been segmented into Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, IVR & ITR, Others. On the basis of service it has been segmented into Managed Services, Professional. On the basis of deployment it has been segmented into Cloud, On-premise. On the basis of end-use it has been segmented into BFSI, Manufacturing, Retail & E-commerce, Media & Entertainment, IT & Telecommunication, Healthcare, Government, Others.

By Region, North America Is Holding The Major Market Share

The Global Customer Self-Service Software Market has been geographically segmented into North America, Latin America, Europe, Asia Pacific, Middle East and Africa. In addition to this, North America Global Customer Self-Service Software Market is holding the largest market share at present and is estimated to witness high compound annual growth rate during the upcoming forecasted period. this is because this region is home to many major software vendors and the increased popularity of the social media channels and increased demand for cloud-based deployment of the self service solutions has led this region dominate the market during the forecasted period.

Global Customer Self-Service Software Market

Some of the major players in the Global Customer Self-Service Software Market include Avaya Inc., BMC Software, Inc., HappyFox Inc., Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Salesforce.Com, Inc., SAP SE, Verint Systems, Inc., Zendesk, Inc.

Scope of the Report:

The Global Customer Self-Service Software Market Has Been Segmented Into:

Global Customer Self-Service Software Market, By Solution Type

• Web Self-service
• Mobile Self-service
• Intelligent Virtual Assistants
• Social Media & Community Self-service
• Email Management
• IVR & ITR
• Others

Global Customer Self-Service Software Market, By Service Type

• Managed Services
• Professional

Global Customer Self-Service Software Market, By Development Type

• Cloud
• On-premise

Global Customer Self-Service Software Market, By End-Use Type

• BFSI
• Manufacturing
• Retail & E-commerce
• Media & Entertainment
• IT & Telecommunication
• Healthcare
• Government
• Others

Global Customer Self-Service Software Market, By Region Type

• North America
• USA
• Canada
• Mexico
• Rest of North America
• Europe
• UK
• Germany
• France
• Spain
• Italy
• Russia
• Rest of Europe
• Asia Pacific
• India
• China
• Japan
• South Korea
• Rest of Asia Pacific
• Latin America, Middle East & Africa
• Brazil
• South Africa
• UAE
• Rest of LAMEA